Last updated: September 2026

We understand that plans can change. This policy explains how rescheduling, cancellations and refunds work for Enchanted Runway parties. [PLEASE CONFIRM all terms below.]

Deposit

A deposit is paid online to reserve your date and time. It is deducted from your party total and the remaining balance is due on the day of the party.

Rescheduling

You can reschedule your party once free of charge if you let us know at least 7 days before the party, subject to availability. Your deposit is transferred to the new date.
Requests made less than 7 days before the party are treated as a cancellation.
You can also use the reschedule link in your Calendly confirmation email, or contact us.

Cancellation by you

The deposit is non-refundable, because we reserve the date and prepare the materials for your party.
If you have paid more than the deposit, any amount above the deposit is refunded when you cancel at least 7 days before the party.

Cancellation by us

If we have to cancel because of illness, severe weather, an emergency or another reason on our side, you can choose a new date or a full refund of everything you have paid.

How refunds are made

Refunds are made to the original payment method within 5-10 business days of approval. Your bank may take a few extra days to show the refund.

How to cancel or reschedule

Email info@enchantedrunway.com with your booking reference (it starts with "ER-" and is in your confirmation email).